Account FAQ

Account FAQ

If you have forgotten your password, you can reset it here.

Steps to reset your password:

  1. Go Here
  2. Enter the email address you used to register with us.
  3. Click “Send Password Reminder”
  4. Check the inbox of your email provider, if you cannot find it in your inbox, check the spam folder.
  5. The email will contain further instructions

If you are still having difficulty, please call us on 0208 463 9696 or use our Contact Form.

You can register on i-sells.co.uk by clicking here. Enter your details and double check that all the information is correct.

Your VAT invoice is only generated after your order has been despatched.

To find your VAT invoice online follow these steps:

  1. Start by signing into your i-sells.co.uk user account and navigate to “Orders List / Returns”.
    Click here to sign in & go to Orders List / Returns list

  2. Find your order from the list.

  3. Click the View Invoice link and you will be able to view your invoice.

  4. You can either print or save as a PDF by changing the printer to PDF file from the print menu.

Get your VAT invoice online

Unsubscribe link in emails

With every email we send there will be a “unsubscribe” link at the bottom of the email. This gives you an option to leave our mailing list every time we send an email.

Please note that we also send system notifications and emails, these will be automated requests such as password reset email or order notification. These emails will not usually contain an unsubscribe link as they are usually sent on your request and are “one-off” type of emails.

Account Privacy Page

You can update your mailing settings at any time on our¬†Account Privacy¬†page. This page can also be found by logging into your account and navigating to “My Account” -> “Account Privacy” to update these settings.¬†

The account privacy page will also show you more details about when you joined our mailing list and other information.

If you would like to know more about our privacy policy and cookie information please take a look at these pages:

Privacy Policy

Cookies In Use on This Site

You can update your¬†cookie settings at any time on our¬†Account Privacy¬†page. This page can also be found by logging into your account and navigating to “My Account” -> “Account Privacy” to update these settings.¬†

You may also use the Change cookie settings page.

If you would like to know more about our privacy policy and cookie information please take a look at these pages:

Privacy Policy

Cookies In Use on This Site

 

For any questions you may have about your data or to request your data to be sent to you or deleted please contact us using the email below. If the data we have is incorrect, please let us know or use My Account pages to update your data.

You can email us: privacy@i-sells.co.uk